How fast will I hear back?

Email support replies within one business day. Priority support (Standard and above) and Enterprise SLAs are faster.

Can you help us import our existing keys?

Yes — onboarding includes importing your current keys, codes, and combinations so you start from where you are.

Records are append-only and tenant-isolated, and secret values stay private by default. See the product page for the full picture.

Yes. Churches and registered nonprofits qualify for reduced rates and the same support — just mention it when you reach out.

Support

Real help from the people who build KeyCustody — onboarding, imports, security questions, and the everyday how-tos. Start with a channel below.

Reach a real person on the team. We answer within one business day.

See KeyCustody mapped to your keys, codes, and combinations.

Access your organization's custody records on the app.

How append-only records, tenant isolation, and secret handling work.

Bring your current key list, codes, and combinations in with help.

Answers on plans, locations, nonprofit rates, and how the ledger works.

All systems operational

Need something urgent? hello@keycustody.io

Questions

How fast will I hear back?: Email support replies within one business day. Priority support (Standard and above) and Enterprise SLAs are faster.
Can you help us import our existing keys?: Yes — onboarding includes importing your current keys, codes, and combinations so you start from where you are.
Is my data safe?: Records are append-only and tenant-isolated, and secret values stay private by default. See the product page for the full picture.
Do you offer nonprofit support?: Yes. Churches and registered nonprofits qualify for reduced rates and the same support — just mention it when you reach out.

Tell us what you're running into and we'll help you get your keys on the record.